At Epic Property Management, we’ve worked with hundreds of investors who own property across Southeast Michigan—from Monroe to Shelby Township and everywhere in between—and we’ve seen it all. The landlords who earn tenant trust, reduce turnover, and generate strong ROI aren’t always the ones who spend the most or have the most experience.
They’re the ones who are consistent, informed, and proactive. They treat property management like the business it is, and they partner with companies like ours to get the details right.
In more detail, here’s what defines a great landlord—and how our systems and support make it possible. (Tip: if you’re just getting started, check out our Ultimate New Landlord Checklist to assess your current approach.)
1. They Prioritize Transparency—for Both Owners and Tenants
Good landlords don’t play guessing games. They’re up front about rent, fees, and responsibilities. They follow through on promises and communicate clearly.
How Epic helps: Our flat-rate pricing model ($99/unit/month + $995 lease-up fee) eliminates the mystery for owners. No percentage-based surprises. No hidden fees. Just straightforward service and results. This model also helps owners plan ahead, making them more confident.
On the tenant side, we offer 24/7 access to real-time ledgers, online payment options, and a systematic and thorough process in the event a payment is not received on time.
2. They Stay Organized with Finances and Maintenance
Great landlords know what’s happening at their property, even if they aren’t physically there. That includes lease start and end dates, city inspection tracking, work orders, rent payments, and more.
How Epic helps: Our custom-built owner portal gives clients 24/7 access to real-time data:
- Rent collection and accounting
- Maintenance billing
- Lease tracking
- Inspection reports
- Digital document storage
It’s everything you need in one place—no spreadsheets, no paperwork, no surprises.
3. They Understand (and Follow) Local Rules
Being a good landlord is about being compliant. Ordinances and local procedures may be different in Lincoln Park vs Wyandotte vs Dearborn Heights and so on. Whether around city inspections, utilities, special trash pickup, etc. Miss a deadline, and you could face fines, delayed occupancy, or even court appearances.
How Epic helps: We specialize in hyper-local management, including:
- Navigating Certificate of Compliance requirements
- Coordinating city inspections
- Managing seasonal regulations
- Staying ahead of code changes
Your reputation and property value depend on it, and we make sure nothing slips through the cracks.
4. They Act Quickly on Maintenance
One of the fastest ways to lose a great tenant is ignoring a maintenance request. A good landlord treats their tenants’ comfort and safety as a priority, and not as a disruption.
Did you know? Landlord maintenance requests are often cited as the worst part of the job, with 61% of landlords reporting maintenance as their biggest operational headache.
How Epic helps: Our 24/7 maintenance system ensures repairs are logged, tracked, and resolved fast. We follow up with both vendors and tenants to make sure the work gets done, and done right. This would not be possible without our robust back-office software allowing our maintenance dispatch team to have a top-down view of every work order, maintenance tech schedule, and repair status in real time.
>> Learn how we help maximize ROI with efficient apartment turnover.
5. They Communicate Professionally and Proactively
Good landlords set expectations early. They don’t let frustrations build. Whether it’s a lease renewal or a policy reminder, they handle every interaction with clarity and professionalism.
How Epic helps: From tenant onboarding to move-out, we provide consistent, respectful communication on your behalf. That includes:
- Office staffed and calls answered live 7 days a week
- 100% in-person lease signings
- Consistent and standardized rent notices and follow-ups
- Maintenance follow up and tracking
- Dispute resolution
- Lease renewal outreach
You stay informed, and we handle the tough conversations.
6. They Make Renting Easy
Tenants today expect digital payments, flexible communication, and timely responses. Landlords who resist modernization risk losing good renters.
According to recent industry data, around 80% of tenants prefer paying rent online. Offering digital payments isn’t just convenient—it’s expected, and it can significantly boost satisfaction and reduce late payments.
How Epic helps: With online rent payments, digital maintenance requests, and automated reminders, we make life easier for tenants, which makes them stay longer.
Ready to Upgrade?
Being a good landlord doesn’t mean doing it all yourself. It means putting the right systems in place, responding when it matters, and making decisions that benefit both your tenants and your bottom line.
At Epic, we make it easier to be the kind of landlord tenants trust—and investors respect.
Want to be the landlord your tenants rave about? Contact us today to see how we can help protect your property, increase your income, and simplify your life.